Privacy Policy

This Privacy Policy explains how Houston Van Service(“Houston Van Service,” “we,” “us” or “our”) collects, uses, shares and protects information about you when you visit www.houstonvanservices.com, request a quote, call us, or book private chauffeured van service. By using our website or booking with us, you agree to the practices described below.

Information we collect

Information you give us. When you request a quote or make a booking we collect the details you provide, your name, phone number, email address, pickup and drop-off locations, travel dates and times, passenger and luggage counts, flight numbers where relevant, and any notes you add to your request.

Payment information. We do not collect or store full payment card numbers on this website. Where a card payment is taken, it is processed by a third-party payment provider that handles your card details directly under its own security standards.

Information collected automatically. Like most websites, we collect limited technical information when you visit, such as your IP address, browser and device type, referring page and the pages you view, through server logs and analytics tools.

How we use your information

We use the information we collect to:

• prepare and send you a written, flat-rate quote;
• arrange, confirm and dispatch your vehicle and chauffeur;
• monitor flights at IAH and Hobby and adjust your pickup when a flight is early or delayed;
• communicate with you about a quote, booking or trip;
• take payment and keep records required for tax, insurance and disputes;
• operate, maintain, secure and improve our website and service.

How we share information

We do not sell your personal information. We share it only as needed to run the service, for example, with the chauffeur assigned to your trip, with our payment processor to take payment, and with service providers who help us operate the website (such as hosting and analytics). We may also disclose information when required by law or to protect the rights, safety or property of our passengers, our team or the public.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used so we can improve it. You can refuse or delete cookies in your browser settings, though some parts of the site may not work as intended without them.

Data retention

We keep your information for as long as needed to provide the service you requested and to meet our legal, accounting, insurance and dispute-handling obligations, after which we delete or anonymise it.

Security

We use reasonable administrative and technical measures, including encrypted (HTTPS) connections and access controls, to protect your information, and we rely on PCI-compliant providers for card payments. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, and you can opt out of marketing messages at any time by using the unsubscribe link or by contacting us. To make a request, email info@houstonvanservice.com or call (713) 489-5345. We will respond within a reasonable time and as required by applicable law.

Text messages and calls

If you contact us or book by phone or text, we may call or text you about your quote and trip. Calls may be recorded for quality, training and dispute-resolution purposes. Standard message and data rates may apply, and you can opt out of non-essential messages at any time.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

Our site may link to third-party websites we do not control. We are not responsible for the content or privacy practices of those sites; please review their policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version here with a new “last updated” date, and material changes take effect when posted.

Contact us

Questions about this policy or your information? Contact Houston Van Service in Houston, TX at info@houstonvanservice.com or (713) 489-5345.