FAQ
Frequently asked questions
Everything groups ask before booking a private van across Greater Houston. Still not sure? Call us any time, a real person picks up 24/7.
How many passengers can you carry?
Our vans seat 6 to 14 passengers comfortably, plus luggage. Tell us your group size and we'll match the right vehicle, from a Ford Transit for a smaller group to a 14-seat Sprinter.
How does pricing work?
Every trip is a flat, written fare quoted before you book. No meter, no surge pricing and no surprise charges. The number on your confirmation is the number you pay.
How do I get a quote?
Send your date, pickup, drop-off and headcount through the quote form or by phone, and we reply with a written fare fast, usually within the hour, day or night.
Do you pick up at both IAH and Hobby?
Yes. We serve George Bush Intercontinental (IAH) and William P. Hobby (HOU), with live flight tracking on every airport transfer.
Do you charge for flight delays or wait time?
We track your flight and adjust the pickup for free when you land early or late. International arrivals include 90 minutes of complimentary wait time. Beyond that, extra waiting is billed at our standard rate, and we confirm before it applies.
Do you offer meet-and-greet at the airport?
Yes, on request. Your chauffeur can meet your group inside at baggage claim with a name sign and help with bags, or pull up to the arrivals curb when you are ready.
Are the vans private, or shared?
Every ride is private. Your chauffeur carries your group only, with no shared seats and no extra stops for other bookings.
How much luggage can you fit?
Our Sprinters have a dedicated rear luggage bay on top of the passenger seating. Tell us your bag count when you book and we will send a van with room for the group and the luggage, including cruise-size loads.
Can you provide child seats?
Yes. We can fit infant or booster seats on request. Let us know how many and what type when you book.
What payment methods do you accept?
We accept major credit cards. Repeat corporate clients can also set up an account with consolidated monthly billing.
What is your cancellation policy?
Cancellations made well in advance are not charged. Changes or cancellations close to pickup may carry a fee depending on the vehicle and the notice given, and we always tell you any fee at the time. Wedding and multi-vehicle bookings may have specific terms in your confirmation.
Are you licensed and insured?
Yes. We carry commercial livery insurance and every chauffeur is licensed, background-checked and professionally trained. There are no self-drive options.
How far ahead should I book?
We recommend 24 to 48 hours for the best availability, but we operate 24/7 and take same-day requests whenever a van is free.
What areas around Houston do you serve?
Greater Houston, including Downtown, the Galleria, the Medical Center, The Woodlands, Sugar Land, Katy, Pearland and the Galveston cruise terminals.
Ready when you are, day or night.
Get a flat, written quote in minutes. No surge pricing, no shared rides, no surprises at the curb.